At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.
We are looking for a VIP Account Manager - German Speaking (Austrian Market) who will be responsible for retention of VIP customers and increase of their lifetime value.
Requirements:
- Proficiency in English and German both written and spoken;
- Proactive person with good support/sales skills;
- Strong communication and negotiation skills;
- Attention to details;
- Previous experience will be considered as an advantage.
Duties and Responsibilities:
- Being able to search and find for solutions of customers’ issues;
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
- Ensure that products’ compliance is being followed according to relevant regulations;
- Previous experience as a Sales agent will be considered as an advantage.
Benefits:
- Unlimited KPIs Bonus
- Snacks in the Office;
- 24 days of vacation per year;
- 6 days of paid sick leave
- Attractive office location and facilities;
- Medical insurance;
- Breakfasts and lunches in the office (partially paid by the Company);\
- Languages classes (partially paid by the Company);
- Social Club of the Company;
- Birthday, wedding and newbor
Your potential + our support = success. Let’s make it happen!
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